Terms and Conditions

“RICCI S.R.L.” with headquarters at Viale I Maggio, 10 – 63813 Monte Urano(FM) and VAT No. 01619620444, intends to apply the concept of electronic commerce adopting for the moment only the system and methods of payment for Consumer Customers of Payment on Delivery and Credit Card. “RICCI S.R.L.” also underlines the concept of consumer protection introduced with Italian Legislative Decree 50/1992, Italian Law Decree 22/5 No. 185/1999 on sales outside of commercial premises. In fact, the rules provided for in Italian Law Decree 50/1992 and Italian Law Decree 22/5 No. 185/1999 on contracts negotiated outside of commercial premises and subsequent rules set forth in Italian Legislative Decree No. 70 of 9 April 2003 and in Italian Legislative Decree No. 206 of 6 September 2005 the “Consumer Code”, which harmonizes and reorders the regulations concerning purchasing and consumption processes in order to ensure greater protection for consumers, also apply to contracts signed electronically.

General conditions of sale
The following conditions are valid from 12 April 2012. The present general conditions may be updated or changed at any time by “RICCI S.R.L.” which will ensure that they are communicated through a notice which will be published on our website. The consumer undertakes, each time a change is made to the present general conditions, to print them out and conserve them.

1) PURPOSE OF THE ONLINE CONTRACT AND ITS DEFINITION

The “online” sales contract is a remote contract, referring to a legal transaction regarding movable goods and/or services signed between a supplier, “RICCI S.R.L.” and a consumer, a customer in the context of a remote sales system organized by the supplier which, for this contract, uses exclusively the remote communication technology known as the “Internet”. All contracts, therefore, will be concluded directly through access by the consumer customer to the website corresponding to the address http://www.rfrfabianoricci.it where, following the procedures indicated, the contract will be concluded for purchase of the goods. Consumer means the natural person who purchases goods and services for purposes not directly linked to the professional business carried on.

2) AVAILABILITY OF THE PRODUCTS

“RICCI S.R.L.”’s IT system is designed to guarantee the shipment of orders within 120 working hours following their acceptance. If the goods are unavailable, also temporarily, the supplier must inform the consumer and proceed, if necessary, to refund the amounts already paid for the supply pursuant to Art. 54 of Italian Legislative Decree 206/2005. Except with the consent of the consumer to be expressed before or at the moment of concluding the contract, the supplier may not fulfil its obligations by supplying products different from those agreed even if of an equivalent or higher value.

3) OBLIGATIONS OF THE PURCHASER

The consumer undertakes, once the online purchasing procedure has been completed, to print and conserve the present general conditions – which, besides, he or she will already have read and accepted as this is an obligatory step during purchasing – in addition to the specifications of the product being purchased.
3.1. The present conditions may be updated or changed at any time by “RICCI S.R.L.” which will ensure that they are communicated through publication of a notice on the website. The consumer undertakes and promises, each time a change is made to the present general conditions, to print them out and conserve them.
3.2 It is forbidden for the purchaser to enter false, and/or invented data during the registration procedure, required to activate in relation to him/her the process of executing the present contract and subsequent related communications; the personal data and e-mail addresses must be exclusively his or her genuine personal data and not of other people, or imaginary. It is expressly forbidden to make double registrations corresponding to a single person or to enter data of other people. The Management of “RICCI S.R.L.” reserves the right to prosecute for every breach and abuse, in the interest and for the protection of all consumers.
3.3 The Customer relieves “RICCI S.R.L.” of all liability deriving from the issue of erroneous fiscal documents owing to errors related to data provided by the Customer, as the said Customer is solely responsible for correctly entering data.

4) AUTHORISATIONS

Filling in the personal data record, during the purchasing procedure, necessary to activate in relation to the Customer the process for execution of the present contract and subsequent related communications, the Customer authorises “RICCI S.R.L.” to communicate the personal-common data (as defined pursuant to Art. 4 of Italian Legislative Decree 196/2003) to trusted couriers and/or shippers for delivery of the goods purchased so as to enable the procedures necessary for this purpose.

5) SELLING PRICES AND PURCHASING METHODS

All selling prices of the products shown and indicated on the website http://www.rfrfabianoricci.it for which they constitute an offer to the public under the terms of Art. 1336 of the Italian Civil Code, include VAT, which can be seen in the summary list of the “Shopping Basket”. The customer will be charged a contribution towards delivery expenses, which is clearly displayed before the order is completed, and delivery will be made via express courier. The delivery time is approximately 4/5 working days from the shipment date.
The purchase contract is concluded by exact compilation and consent to purchase expressed through acceptance given “online”, or by signing the order form attached to the electronic catalogue present on the website http://www.rfrfabianoricci.it. There is no minimum purchase order constraint. The customer may pay for the goods ordered using the payment services indicated online at the moment of purchase. For greater customer protection “RICCI S.R.L.”’s Administrative office may carry out checks on the details of the person who made the order.

6) SHIPPING AND DELIVERY OF PRODUCTS


The purchased products will be delivered to the address provided by the Customer in the order within 24/48 hours, at the cost specifically indicated at checkout before order submission. For orders outside Italy delivery will take place within 5 business days. Delivery times apply from the moment of shipment, not from the moment the order is received.

Please note that orders are handled and processed by the shipping warehouse from Monday to Friday, excluding public holidays according to the Italian calendar.


Shipments within the EU are made under DAP (Delivered at Place) terms and the customer will be charged a delivery fee, which is clearly displayed before the order is completed.
Shipments to the following non-EU countries: Albania, Saudi Arabia, Australia, Bosnia, Canada, United Arab Emirates, Japan, United Kingdom, Iceland, Israel, South Korea, Kosovo, Kuwait, Mexico, Montenegro, Norway, New Zealand, Qatar, Serbia, Switzerland, and the USA are made under DDP (Delivery Duty Paid) terms, meaning that shipping costs, customs duties, and local taxes are already included in the final order amount.


For non-EU countries not listed above, shipments will follow DAP (Delivered at Place) terms. The customer will be charged a delivery fee, clearly displayed before the order is completed, while customs duties and local taxes will be the responsibility of the customer.


Certain areas with special regulations are unfortunately excluded from delivery and we apologize for the inconvenience.

Upon delivery, the Customer is required to check:

  • That the number of packages delivered matches the amount indicated in the shipping document.
  • That the packaging is intact, not damaged, wet, or otherwise altered, including the sealing materials (adhesive tape with the RFR FABIANO RICCI logo).


Shipments are not insured. The signature requested by the courier is considered proof of delivery. Any damage to the packaging and/or the product or discrepancies in the number of packages or shipping details, must be immediately reported to our Customer Service.

ATTENTION: We do not ship to P.O. boxes.

 

7) RETURN POLICY

We guarantee all our customers a smooth and secure purchasing process on our website. The right to return can be exercised within 14 business days from the delivery of the package. Products must be intact, unused and undamaged. The packaging must be carefully prepared to protect the original wrapping from damage, markings or labels.

If the returned items show damage or signs of wear due to unnecessary handling beyond what is needed to establish their nature, characteristics, and functionality, we may withhold an amount from the refund corresponding to their depreciation in value.


Shipping costs for returns are at customer charge, including any customs duties or taxes.

To make a return, simply visit this page: https://returns.itsrever.com/fabianoricci, enter your order number and the email used at checkout and follow the instructions provided on the platform.


The return process can be done in two ways:

  • Return for refund: The product is sent back to our warehouse and we issue a refund using the same payment method as the original order or in the form of a coupon code for a future purchase. The return shipping costs are covered by the customer and will be automatically deducted from the total refund amount.
  • Product exchange: The customer can choose a replacement product directly on the platform. The return shipping costs are covered by the customer, while we will cover the shipping costs for the replacement item.
    If the return is due to a purchasing error or a voluntary product exchange, the shipping costs to our warehouse are the responsibility of the customer.

However, if the return is due to a defective product, Ricci Srl will cover the return shipping costs.

Note: During the return process, the platform will initially display return shipping costs. However, once the defect is confirmed by our warehouse, the full refund will be done. If the defect is not verified, we reserve the right to withhold the return shipping costs.
The verification process may take up to 5 business days.



8) GUARANTEE

Liability

“RICCI S.R.L.” assumes no liability for poor services attributable to force majeure and/or fortuitous events such as accidents, theft and/or robbery of the courier charged with the delivery, fires, explosions, strikes and/or lockouts, earthquakes, floods and other similar events which impede, wholly or in part, execution of the contract in the times and with the methods agreed. “RICCI S.R.L.” will not be liable in relation to any party for damage, losses and costs suffered following non-execution of the contract for the aforementioned reasons, as the consumer only has a right to a refund of the price paid. In the same way “RICCI S.R.L.” is not liable for any fraudulent or illegal use that may be made by third parties at the moment of payment for the products purchased.

9) CONTRACTUAL TERMINATION AND EXPRESS TERMINATION CLAUSE “RICCI S.R.L.” 

has the right to terminate the contract signed giving a simple communication of this to the customer with adequate and justified reasons; in this case the customer will have the right exclusively to the return of any amount already paid. The obligations assumed by the customer pursuant to Art. 3 (Obligations of the Purchaser), and the guarantee of successful payment that the customer makes with the means pursuant to Art. 5, have an essential character, as also, by express agreement, non-fulfilment, by the Customer, of even only one of the said obligations will determine termination by right of the contract pursuant to Art. 1456 of the Italian Civil Code, without the need for a court judgement, without prejudice to the right for “RICCI S.R.L.” to take legal action for compensation for further damages.


10) JURISDICTION AND COMPETENT COURT

Every dispute relating to the application, execution, interpretation and breach of the purchase contract signed “online” through the “RICCI S.R.L.” website is subject to European jurisdiction; the present general conditions refer, for anything not expressly provided for herein, to the provisions of the Consumer Code. For any dispute between the parties on the subject of the present contract reference will be made to European legislation.